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TICKET TERMS & CONDITIONS

CONTENTS

  1. General Ticket Terms

  2. Cancellation, Misuse and Refunds

  3. Covid – Keeping You Safe

  4. Pitch Types & Vehicle Booking Information

  5. Opening Times

  6. Campsite Rules

  7. Prohibited Items

  8. Inclusivity

  9. Dog Policy

  10. Discrimination Policy

  11. Other

 

Please read the information below carefully. This is where we explain what you agree to by purchasing a ticket for The Queer Campfire; including conditions of entry to site,site rules, use of images, and terms and deadlines of payments. Terms and conditions do not affect your statutory rights.
We may amend these Terms & Conditions at any time. You should check the website from time to time to review the current Terms & Conditions, as they are binding on you. Certain provisions of these Terms & Conditions may be superseded by expressly designated legal notices or terms: (a) located on particular pages at the website; or (b) notified to you, from time to time.

 

1. GENERAL TICKET TERMS

  • Ticket(s) purchased will be confirmed via email on the day of purchase and all tickets will be attached to the confirmation email as a PDF. Please bring this with you to the event. We recommend printing your ticket in case you have trouble with the signal on arrival.  

  • The Queer Campfire reserves the right to refuse admission, charge additional surcharges if the incorrect ticket has been purchased and may conduct security searches of persons and belongings on entry to the event to meet our duty of care and licensing conditions.

  • The Queer Campfire reserves the right to cancel tickets purchased for any reason.

  • All tickets are sold subject to availability and at the prices listed on the ticket page. 

  • The quantity of any and all tickets available and the volume that may be purchased by customers may be restricted wholly at the discretion of The Queer Campfire.

  • All entrants to The Queer Campfire must be aged 18+ on the opening date of the event weekend. Identification checks may be requested, refusal of entry or surcharges may be applied should a patron hold the wrong ticket type upon arrival to site.

  • All patrons must have the correct ticket type. All individuals are counted as a person(s) and must have a booked General Admission ticket or Low Income Ticket. 

  • Access will be granted to the campsite for the full weekend (Friday 12pm to Sunday 12pm). 

  • All tickets are non-transferable. If you can no longer attend the event please contact us directly. We will only issue refunds if we are able to find an alternative guest to take your ticket. 

  • All tickets to The Queer Campfire are sold as personal and revocable licenses on behalf of The Queer Campfire.

  • The Queer Campfire reserves the right to change all, or any, arrangements concerning The Queer Campfire without notice or with any obligation whatsoever to refund.

  • The event dates for The Queer Campfire 2024 are as follows: Friday 14th June – Sunday 16th June.

  • Provisionally the site and campsites open at 12pm Friday and all public patrons must leave the site by 12pm on Sunday. More detailed information and confirmation of opening times will be sent to ticket holders ahead of the event.

  • In the event of any breach of these Terms & Conditions, The Queer Campfire, its staff and agents reserve the right to cancel tickets, refuse admission, remove the holder, or to confiscate offending articles, as the case may be, and in any case, to retain any monies paid for the relevant ticket(s).

  • All purchasers and patrons agree to these conditions as part of the ticket buying process. The purchase of tickets and subsequent entry onto the event site constitutes an acceptance by the purchaser and all entrants of these terms and conditions, and implies an undertaking on the part of those to observe them.

  • Tickets will not be valid unless purchased from The Queer Campfire.

  • Whilst we will make every effort to communicate any significant and specific changes to all, we again note it is the responsibility of ticket holders to check for updates to these terms and conditions.

  • Pay It Forward contributions do not constitute as Ticket(s). 

2. CANCELLATION, MISUSE AND REFUNDS

  • Although we will use all reasonable means to keep you informed of any cancellation, it is the ticket holders’ responsibility to establish whether an event has been cancelled and the date and time of any rearranged event.

  • The Queer Campfire has no obligation to refund any monies or exchange tickets should the programme be altered, or varied, for any reason.

  • Tickets are sold “subject to license” approval.

  • Tickets are not refundable under any circumstances other than:

    • The cancellation of the event by The Queer Campfire

    • A refund request is made more than 4 weeks ahead of the opening day of the event

    • The event is moved to another date which prohibits you from attending

    • Customers are not able to attend due to Public Health England guidelines.

  • In the event of the unforeseen cancellation of the event, tickets may be transferable to a future event.

  • Only tickets bought via the official website are valid. Avoid disappointment and fraud – please do not buy or sell tickets from anywhere else (forums, eBay, Viagogo, Gum Tree etc). 

  • If tickets are found to have been listed, re-sold or transferred for profit, or commercial gain on any unofficial platform (for example being sold on eBay for more than the original face value), by anyone other than The Queer Campfire they will be voided, the holder refused entry and all tickets in the purchasers’ order will automatically become non-refundable.

  • Under normal circumstances all tickets are refundable up to 4 weeks ahead of the opening date of the event, excepting those expressly sold as non-refundable, or becoming non-refundable under circumstances specified in these terms and conditions.

  • Any refunds are for the face value of tickets purchased at the point of sale minus the 10% cancellation bond. 

  • If an event of Force Majeure occurs which is outside the reasonable control of The Queer Campfire, The Queer Campfire shall notify the booker and or ticketholder specifying the nature, cause and likely effect of the Force Majeure event. The Queer Campfire will not be deemed to be in breach of this Agreement (including cancelling the event) where such breach or failure to perform is as a result of a Force Majeure event.

  • “Force Majeure” means: (a) any cause preventing the The Queer Campfire from hosting or staging the Event (in whole or part) or otherwise from entering the campsite grounds due to any unavailability of the campsite grounds or any actions or omissions of the campsite grounds’ owner; and/or (b) where the following occurs or there exists a real likelihood or material threat of the following occurring: any other event, act, statute rule regulation or act of any government or any other legally constituted authority, non-happening, omission or accident (including without limitation fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters acts of God, war (whether declared or not), threat of or preparation for war, terrorist activity, failure of public utilities or civil commotion, royal demise) beyond The Queer Campfire’s reasonable control.

3. COVID-19 – KEEPING YOU SAFE

  • If government guidelines mean that we need to operate a reduced capacity at The Queer Campfire in order for us to comply with those guidelines, you understand that we have the right, with regret, to cancel your attendance to The Queer Campfire. In the unfortunate event that we need to exercise this right, you acknowledge that the tickets that we cancel will be at our complete discretion and based on a ‘last sold first cancelled’ basis. In these circumstances, we will notify you as early as possible and refund to you the full amount of any tickets cancelled. We will not be liable for any additional costs incurred by you.

4. PITCH TYPES & VEHICLE BOOKING INFO


CAMPERVAN PITCHES

  • All van pitches are 5m x 6m (please contact us at thequeercampfire@outlook.com if your vehicle is longer than 5.5m).

  • Only one campervan is permitted per pitch.

  • An additional tent, awning and or persons may be added to your booking, but all must fit within the marked bounds of the pitch (including guy ropes).

  • Patrons are responsible for bringing their own campervan vehicles and the safety of them.

  • TentBoxes will require a 'campervan pitch'.


OTHER VEHICLES

  • There is no need to book a vehicle pass for coming onto site.

  • There will be car parking.


GLAMPING PITCHES

  • Furnished glamping pitches of bell tents and yurts are available. 

  • As well as a glamping booking, General Admission/Low Income tickets must be bought for every individual attending the event. All tickets must be named and contact details provided when confirming your booking.

  • Please see the website and ticket page for full details of glamping provision.


BRING YOUR OWN TENT PITCHES

  • Smaller 5m x 5m pitches are available.

  • Additional tents and or persons may be added to your booking, but all must fit within the marked bounds of the pitch (including guy ropes).


5. OPENING TIMES

  • Provisionally the site and campsites open at 12pm Friday and all public patrons must leave site by 12pm on Sunday following event weekend. More detailed information and confirmation of opening times will be sent ahead of the event.

  • No guests or visitors are permitted on site – only ticket holders will be admitted

6. CAMPSITE RULES

Site rules apply to all areas of the event site and grounds including car parks. They also include and are supplemented by any published information and or amendments via email, The Queer Campfire websites, on site notices and by any other official agents or output of the company. Site rules must be observed at all times.

We reserve the right to eject and evict individuals or groups, for the contravention of these site rules, or for any reason whatsoever, at the discretion of The Queer Campfire Team.

  • There will be little artificial night- time lighting to ensure a natural experience. Please bring your own lamps and torches.

  • Access to certain areas of the site will be restricted and some areas will only be open between specified times. 

  • No sound systems, amplified music, stereos etc. are allowed on site, other than personal speakers. These may be brought to the event and used privately but must be used considerately, with respect to other campsite guests. Patrons must follow the campsite noise policy, and all patrons must cease using any personal speakers at the request of event staff. Misuse may result in the confiscation of equipment and or eviction from site.

  • A policy of “low noise” (considered to be normal speaking volume) will be adopted from 9pm in the campsite, at the judgement and discretion of event staff.

  • A policy of “no noise” (inaudible to campsite neighbours) from 11pm is expected in the campsite.

  • A site speed limit of 5 mph must be adhered to at all times.

  • There will be strict vehicle movement restrictions during the event. 

  • Personal identification must be shown upon request.

  • Anti-social, abusive, violent, threatening, discriminatory or predatory behaviours will not be tolerated.

  • The Queer Campfire have a no drugs policy.

  • Our eviction policy includes the use of nitrous oxide.

  • No animals other than Guide Dogs and support animals may be brought on site. 

  • You may bring alcohol for personal consumption. 

  • Please do not bring glass bottles to the campsite. Decant liquid into plastic before you arrive.

  • Smoking is not permitted in enclosed public spaces or buildings including toilets, tents and venues. This includes e-cigs & vaping. There is a designated smoking area. Please only smoke in this designated space and ensure used cigarettes are fully extinguished and any cigarette butts are collected and disposed of appropriately.

  • Fire damage to any pitch or infrastructure will result in extra reparation and damage charges. The lead booker for any pitch is liable for any charges should they be required.

  • Only allocated fires are permitted to be lit. These will be lit and managed by The Queer Campfire Team.

  • Fires, BBQs and cooking stoves are not permitted in any tents (including glamping accommodation) or car parks.

  • Fires must be attended at all times and kept well away from gas canisters and cookers. 

  • Event staff may extinguish any unattended or non compliant fires. Charges may apply.

  • The use of drones or similar equipment for any reason is prohibited on or near the event without permission from The Queer Campfire.

Personal safety: 

Lake: There is an open body of water on the Site. Access to this lake is strictly forbidden. Please take caution while walking around the lake. We have 4 life rings around the lake in case of an emergency. Blue-green algae, also known as cyanobacteria, has been detected in the Lake on site, and can pose a risk to human and animal health. We urge our guests not to go in the lake water and or for their dogs not to drink the lake water. Anyone seen accessing the lake will be removed from the site immediately and not refunded. 

Fire Safety: We have two large communal fire pits: one in the meadow and one in the barn. We ask that you exercise caution and follow all fire safety guidelines and do not allow children to get too close. Please call a staff member if a fire gets out of hand. We have fire extinguishers in the barn, but would prefer guests to call 999 than tackle a fire themselves. Please ensure all other guests are aware if a fire gets out of control at night. 

The site: The site forms part of a working farm containing live animals, and other hazards including but not limited to: a large stretch of deep open water close to and accessible from the Event site, uneven ground, fallen branches, other trip hazards such as logs, barbed wire, bites from insects and scratches from plants and fauna.

Wildlife: Our site is located in a three acre meadow. We want wildlife on the Estate to thrive, so we ask you to ensure your stay doesn’t impact animals and creatures by playing loud music. Please be aware of your surroundings and do not leave food or trash outside of your tent, as this can attract wildlife and pests. Store any food or scented items in a secure container in the kitchen in our glamping barn. Please keep your tent zipped up to ensure wildlife doesn’t make its way into your tent.

Bees: We have some privately owned bee hives in the corner of the glamping meadow. If you have a serious allergy to bee stings, please contact thequeercampfire@outlook.com ahead of the event or let a member of staff know as a priority when you arrive.

Oak Processionary Moths: Oak processionary moths are known to pose a health risk to humans and animals. They are caterpillars that are covered in tiny hairs that contain a toxin called thaumetopoein, which can cause skin rashes, eye irritation, sore throats, breathing difficulties, and other allergic reactions. It's important to take precautions to avoid contact with the caterpillars and their hairs if you see them in the woods. We have adequate warning signs to remind guests.

Suspicious behaviour: If you see anyone behaving suspiciously or dangerously please report it to a security guard or member of staff/ volunteer team immediately. 

CCTV: CCTV recording takes place on site for security purposes. Cameras are located in the camping area, within the communal barn and in one of the car parks. Images/recordings will be provided to the police upon request.

Moving Vehicles: Please take care when in our car park and on site for other moving vehicles.

Respect for the Environment: Please help us maintain the beauty of our natural surroundings by properly disposing of trash and recycling. Do not damage or remove any plants, trees, or wildlife. Let's work together to keep our environment healthy and thriving for future generations. If you are concerned by anything you see on site (i.e. a damaged tree after a storm), please let a member of staff know. Please take caution while roaming on the Estate.

Catering: Each ticket includes a free meal on the Saturday night provider by our third party caterers. Please confirm any dietary requirements in your registration form or via email to thequeercampfire@outlook.com at least 4 weeks before the event start time. The Queer Campfire cannot be held liable for any harm caused by our third party caterers or undisclosed dietary requirements. Gregory's Kitchen works in a environment where nuts and other common allergen ingredients are present.  We can provide full ingredient and allergen lists for our menus prior to your event and can be made  available when asking a member of Gregory's Kitchen staff when onsite. 

Food hygiene: When bringing your own food to the event please ensure it is stored and cooked appropriately and personal cooking equipment is washed up after each use. Please make use of washing up and hand washing facilities regularly. 

By acknowledging these warnings, you understand the risks and will take responsibility for your own safety during your stay.

7. PROHIBITED ITEMS

  • Under no circumstances may you bring any of the following items on to the Event site:

    • pyrotechnics, fire, explosives (including fireworks), candles, Chinese lanterns, flares, gas canisters, camp-fires,

    • weapons or replica weapons (or anything that could reasonably be considered a weapon),

    • illegal drugs, legal highs (inc. Nitrous Oxide), associated paraphernalia,

    • amplifiers, airhorns, megaphones, klaxons

    • glitter, balloons, confetti, party décor, lasers, laser pens.

    • roller-skates, skateboards, scooters, personal motorised or non-motorised vehicles other than wheelchairs;

    • any other items that may be considered dangerous or inappropriate in an events environment including but not limited to: glass, spray cans, large golf umbrellas, furniture such as parasols or gazebos, flags, or banners, hi-visibility tabards;

    • any other items which we or our security providers reasonably consider could pose a threat to the health and safety or enjoyment of any other guests

8. INCLUSIVITY

  • We want The Queer Campfire to be a safe space in all ways and strongly believe that everybody has the right to enjoy the campsite experience free from harassment, microaggressions, abuse or intimidation. If you experience any of the above, please report to any member of the event team who will deal with it discreetly.

  • We are committed to ensuring that The Queer Campfire is an inclusive space for communities targeted by discrimination such as racism, sexism, transphobia, ableism and homophobia.

  • Every person who attends The Queer Campfire has a shared responsibility to oppose discriminatory behaviours and promote inclusivity. This is a community, and everybody is welcome.

  • Please email to discuss any accessibility support that may be required.

  • The Queer Campfire is predominantly created as a safe space for LGBTQIA+ Women, Non-Binary folks, Trans folks and anyone else looking for a safe queer space to connect with others. 

  • We welcome all identities on-site, so please note there may be a diverse representation of LGBTQIA+ folks including allies (working as part of crew and set-up on-site). 

9. DOG POLICY

Our host site is an active wildlife programme, therefore only Guide Dogs and support animals are allowed on site

When booking a ticket, please confirm in the registration form if you are bringing a Guide Dog or support animal.

Important:

  • No liability attaches to the event or any of its members for any action by a dog or its owner and by bringing your dog into the event grounds you acknowledge your responsibility and liability for its actions. If you are requested by any of the stewards or security personnel to better control your dog please do so.  

  • All support animals should be well behaved and kept on leads at all times. Please ensure animal waste is picked up disposed of appropriately.

  • Pay attention to the needs of your dog and other event-goers. Some people are afraid of dogs: please respect this. 

  • ​​If any one of these behaviours are not adhered to you could be asked to leave the event.

Behaviour which will result in removal from the event:

  • Owner allowing a dog to wander loose around the event site. 

  • Owner not responsibly disposing of their dog’s mess. 

  • Owner not looking after their dog, resulting in the event team having to manage the dog. 

  • Dog causing a disturbance to fellow campers.

  • If your dog is missing please report this to the event team immediately.

Dangerous dogs: 

  • The Queer Campfire will not admit dogs listed in the Dangerous Dogs Act 1991. In the unlikely event of injury or damage being caused by a dog, this will be the liability of the owner. The Queer Campfire reserves the right to ask for the removal of any ‘Out of Control’ dog from the event site. 

Out of control:

  • Your dog will be deemed ‘Out of Control’ if it: injures someone; injures someone’s animal; makes someone worried that it might injure them; or makes someone worried that your dog might injure them if they try to stop it attacking their animal. 

 
10. DISCRIMINATION POLICY


We have a ZERO tolerance policy for homophobia, transphobia racism and any other discrimination at the event or within any social media channels affiliated with The Queer Campfire. Anyone breaking this will be removed from the event and banned from all future events. 

11. MARKETING POLICY:

Photographers and videographers may be on site, capturing images and video recordings of the event, including all patrons. The audience has no rights to these images, and The Queer Campfire or any authorised third party is entitled to free use of these images and recordings in any reasonable manner including in marketing, advertising, PR, the media and press, without claim.

12. OTHER

  • The Queer Campfire can accept no responsibility for any loss or damage to personal property.

  • Please do not bring unnecessary valuable items or excessive amounts of cash.

  • You are responsible for taking away your rubbish with you or leaving it in bins provided.

  • We store your personal data when purchasing tickets. This data will be treated in accordance with our Privacy Policy and Data Protection Policy and will not, unless we are legally compelled, be given to any third party. We may contact you with camping and other Queer Campfire related news and information.

  • Terms and conditions are subject to change at any time. We encourage you to review regularly for any changes.

All of these terms and conditions are governed by English law. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.

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